Terms & Conditions
Design Desk Live is part of The Paris Wife by Madame Levasseur, an interactive, web and digital design service provider in France. The following Terms and Policies, apply to all digital products, pre-made or custom design services, and the service provider The Paris Wife by Madame Levasseur will be indicated simply as Madame Levasseur in the following content.
Please email me at DesignDeskLive@gmail.com with any questions. Thank you.
A. AGREEMENT & ACKNOWLEDGE
By placing an order and purchasing a digital product or services at Madame Levasseur and all of its entities, you agree to, understand and have read all terms and policies of Madame Levasseur as well as the full description of the specific service or product you purchase. Depending on project scale and type, a Service Agreement could be created with details of scope, process, terms, and policies, before any work is performed, in addition to the Terms here. If applied, please refer to Service Agreement provided for your specific project for details.
B. PAYMENT METHODS & CURRENCY
We accepts Paypal and credit cards anywhere in the world. If you do not have a Paypal account at the time of check out, you can simply enter your credit card information with Guest Checkout. You do not need a Paypal account to make a payment to DesignDesk.Live. Unless otherwise noted, all payments must be made and received in full before any work is performed. Prices listed on our website and estimates and quotes provides are in EURO (€) unless otherwise noted. Quotes and estimates given for design projects are valid only for 24 hours after provided – as booking for projects is first-come-first-served basis, payment in full is required for reserving a time frame before any design work to be performed.
C. REFUND & CANCELLATION
All sales and prices are FINAL and THERE IS NO REFUND for any payments made. Once a payment is made, you AGREE to and fully UNDERSTAND the terms and policies of Madame Levasseur and HAVE READ the package description you purchase.
D. ADD-ON SERVICE
To accommodate different needs of each client, there are several Add-On services which can be purchased along with the design package, and if applied, during (NOT after, unless otherwise agreed in writing) the design process when needed.
Font or color change
The Add-on or the option for font or color change allows a one-time replacement only. If you like to request additional change, please purchase additional Add-on accordingly.
Add-On Rush Order
In any event you need the design (pre-made or custom) sooner than the estimated delivery time indicated in the package description, please contact me for a Rush Order to speed up the process. Please make sure to confirm the possible timeframe with me before placing your order.
When all design options and revisions included with your purchase have been fully utilized, you may purchase Add-On services for additional revisions or design options based on your needs.
E. DESIGN OPTIONS & REVISIONS
As each project and client has different needs, all custom design packages include a set number of design options and revisions. When ordering please refer to the package description for the number of design options and revisions included with your purchase. Upon receiving design proof, please review and respond with your feedback if a revision is needed. To utilize the number of revisions most effectively, please be as specific as possible when requesting changes (for example, with regard to specific color replacement, or size/scale/positioning/spacing changes). When all design options and revisions included with your purchase have been fully utilized, you may purchase Add-On services for additional revisions or design options based on your needs. The Add-On service can be purchased at any time during the design process. Once a design is approved and delivered, it is possible to revise a finished design ONLY with additional charges paid in full, with an agreement and confirmation for scope of work in writing between the client and Madame Levasseur.
All pre-made logo and semi-custom logo designs are delivered in three formats: PNG, JPG and PDF. For custom design projects, source files such as PSD or EPS is included. For pre-made logo or custom art prints, Photoshop (PSD) or EPS file used to create the artwork can be purchased for additional fees. If you have lost the design file from a finished project, you may purchase the Add-on to retrieve the assets, ONLY IF your design assets are still available. Projects can be stored only up to 12 months from the day of the purchase; however Madame Levasseur does not guarantee the storage of your design assets 14 days after delivery. We strongly recommend you purchase the source file PSD/EPS Add-on and back up your design assets. Design elements such as fonts, stock images or illustration will be flattened when delivered as assets, in compliance with copyright laws. To own the fonts used in your logo design and use it elsewhere for your business or website, you must purchase the fonts and the necessary licenses. Elements used in any design, pre-made or custom, under any circumstances, can not be re-used, sold or transferred to a third party, for any purpose. All designs are copyright-protected and intellectual property of Madame Levasseur or the creator of the stock image whenever applied.
G. 7-DAY NO RESPONSE POLICY
During the process of working on a design project, you will hear from me with questions and reviews which require your prompt response. The communication is mainly conducted by e-mail and in writing to ensure all decision making process is fully documented. If for any reason I do not hear from you for more than 7 calendar days, the LATEST version of design assets will be sent to you as the FINAL DESIGN. The project is considered terminated and delivered. If you have unforeseeable need to postpone the project to a later time, the maximum time for project delay is 3 months, agreement in writing is required between Madame Levasseur and the client.
H. Portfolio Use of the Design
Madame Levasseur retains the right to display, use, and present all images and designs created in the process of any work for hire projects and made to order service contracts, pre-made or custom, in our portfolio, website, blog or any self-promotional content without notice.
I. RIGHT TO USE
Pre-made Logo Design for Wedding, Business or Personal Use
By purchasing any pre-made logo designs, you agree and therefore are granted the right to use, to post or print the final design for your business or personal use. However, you may not re-sell it or transfer the right to a third party.
Pre-made Digital art, Web Graphics, Coloring Page, and Printable Designs
By purchasing any pre-made digital art and printable designs, you agree and therefore are granted the right to use, print and post the design for PERSONAL USE only. You may post on social networks (personal page or account) or personal websites only if a credit is given - a link to my website DesignDesk.Live is required. For posting on business or commercial websites or social media page of any business entity, please contact me for more information on acquiring a commercial license. There is no business or commercial use permitted for any digital products without additional licensing and fees.
Single User License
All digital product, DIY downloadable purchase including and not limited to coloring page, printable art, instant download logo, printable signs, web graphics download at Madame Levasseur permits use with a non-transferrable Single User License only. To distribute or to use any digital purchase for commercial activity, to post online as a freebie, or to print or to re-sell is strictly prohibited and illegal. Please contact me if you wish to purchase a MULTI-USER LICENSE for any of our digital download products for commercial use.
Non-exclusivity Pre-made Design
All pre-made designs and digital download products are NON EXCLUSIVE by default and therefore can be re-sold. Semi-custom logo design and custom logo design are one of a kind and will not be re-sold. If you like to make any pre-made design exclusively yours, please contact me for more information on acquiring a pre-made design for exclusive rights to use of a custom made or OOAK design. Pre-made designs which are sold as OOAK (One-of-a-Kind) designs are exclusively sold to a single buyer. Madame Levasseur retains all copyrights for all OOAK designs and buyer of a OOAK design is granted the right to use indefinitely, however it is prohibited to sell or re-sell OOAK designs or transfer the right to a third party.
For right to use and terms of custom design projects, please refer to Service Agreement of your project.
J. USE OF WEBSITE CONTENT
All content on Madame Levasseur (and all its related entities and affiliated domains) is intellectual property of Madame Levasseur and may not be printed, reproduced, or posted online without permission. To share any part of our website content online, permission by Madame Levasseur is required in writing.
Madame Levasseur reserves the right to remove any content posted anytime without notice. Use of logo for posting, sharing and printing is prohibited unless noted with granted permission in writing. Please contact me in advance to make sure you comply with our terms and policies.
Please don't hesitate to e-mail me at DesignDeskLive@gmail.com with any questions. Thank you.
Madame Levasseur at DesignDesk.Live